{"id":28,"date":"2026-11-04T03:07:33","date_gmt":"2026-11-04T03:07:33","guid":{"rendered":"https:\/\/provok-factory.com\/questions-frequentes\/"},"modified":"2026-11-04T03:07:33","modified_gmt":"2026-11-04T03:07:33","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/provok-factory.com\/en\/questions-frequentes\/","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"<div class=\"provok-site\"><div class=\"pk-topline\"><div class=\"pk-topline-track\"><div class=\"pk-ann-set\"><span class=\"pk-ann-item pk-ann-rose\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>LIVRAISON OFFERTE D\u00c8S 50\u20ac D\u2019ACHAT<\/b><i aria-hidden=\"true\"><\/i><\/span><span class=\"pk-ann-item pk-ann-white\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>NOUVELLE COLLECTION<\/b><i aria-hidden=\"true\"><\/i><\/span><span class=\"pk-ann-item pk-ann-rose\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>\u00c9DITIONS LIMIT\u00c9ES<\/b><i aria-hidden=\"true\"><\/i><\/span><span class=\"pk-ann-item pk-ann-white\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>STREETWEAR ORIGINAL<\/b><i aria-hidden=\"true\"><\/i><\/span><\/div><div class=\"pk-ann-set\" aria-hidden=\"true\"><span class=\"pk-ann-item pk-ann-rose\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>LIVRAISON OFFERTE D\u00c8S 50\u20ac D\u2019ACHAT<\/b><i aria-hidden=\"true\"><\/i><\/span><span class=\"pk-ann-item pk-ann-white\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>NOUVELLE COLLECTION<\/b><i aria-hidden=\"true\"><\/i><\/span><span class=\"pk-ann-item pk-ann-rose\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>\u00c9DITIONS LIMIT\u00c9ES<\/b><i aria-hidden=\"true\"><\/i><\/span><span class=\"pk-ann-item pk-ann-white\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>STREETWEAR ORIGINAL<\/b><i aria-hidden=\"true\"><\/i><\/span><\/div><\/div><\/div><header class=\"pk-header\"><div class=\"pk-wrap pk-headrow\"><a class=\"pk-logo\" href=\"https:\/\/provok-factory.com\/en\/\" aria-label=\"PROVOK \u2014 Accueil\"><img decoding=\"async\" class=\"pk-logo-img\" src=\"https:\/\/provok-factory.com\/wp-content\/plugins\/provok-atelier\/assets\/provok-logo-sharp.svg\" alt=\"PROVOK\" width=\"294\" height=\"130\"><\/a><nav class=\"pk-nav\" id=\"pk-primary-navigation\" aria-label=\"Navigation principale\"><a href=\"https:\/\/provok-factory.com\/en\/\">Accueil<\/a><a href=\"https:\/\/provok-factory.com\/en\/boutique\/\">Boutique<\/a><a href=\"https:\/\/provok-factory.com\/en\/collection\/\">Collection<\/a><a href=\"https:\/\/provok-factory.com\/en\/notre-univers\/\">Notre univers<\/a><a href=\"https:\/\/provok-factory.com\/en\/questions-frequentes\/\">FAQ<\/a><\/nav><div class=\"pk-header-actions\"><a class=\"pk-account\" href=\"https:\/\/provok-factory.com\/en\/mon-compte\/\" aria-label=\"Mon compte\"><svg viewbox=\"0 0 28 28\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"14\" cy=\"8\" r=\"5\" stroke=\"currentColor\" stroke-width=\"2\" fill=\"none\"\/><path d=\"M4 25v-2c0-6 4-9 10-9s10 3 10 9v2H4\" stroke=\"currentColor\" stroke-width=\"2\" fill=\"none\"\/><\/svg><\/a><span class=\"pk-vertical-sep\" aria-hidden=\"true\"><\/span><a class=\"pk-cart\" href=\"https:\/\/provok-factory.com\/en\/panier\/\" aria-label=\"Panier, 0 article(s)\"><svg class=\"pk-cart-icon\" viewbox=\"0 0 28 28\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M2.5 4.5h3.5l2.8 14.3h15.3l2.3-10.4H7.2M10.2 23.3a1.65 1.65 0 1 0 3.3 0 1.65 1.65 0 0 0-3.3 0Zm10.6 0a1.65 1.65 0 1 0 3.3 0 1.65 1.65 0 0 0-3.3 0Z\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" fill=\"none\"\/><\/svg><span class=\"pk-cart-count\">0<\/span><\/a><\/div><button class=\"pk-nav-toggle\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pk-primary-navigation\" aria-label=\"Afficher le menu\"><span><\/span><span><\/span><span><\/span><\/button><\/div><\/header><section class=\"pk-innerhero pk-sidehero\"><div class=\"pk-wrap pk-sidehero-grid\"><div class=\"pk-sidehero-copy\"><span class=\"pk-kicker\">ON TE R\u00c9POND \/ SANS D\u00c9TOUR<\/span><h1>DES<br><em>QUESTIONS ?<\/em><\/h1><p>Voici les r\u00e9ponses aux questions les plus fr\u00e9quentes.<\/p><\/div><div class=\"pk-sidehero-visual\"><img class=\"pk-sidehero-product\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/provok-factory.com\/wp-content\/plugins\/provok-atelier\/assets\/faq-hero.webp\" alt=\"DES  QUESTIONS 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Les disponibilit\u00e9s indiqu\u00e9es sur chaque fiche produit font foi.<\/div><\/details><details><summary><span>02<\/span><strong>Quelles tailles seront propos\u00e9es ?<\/strong><i>\uff0b<\/i><\/summary><div class=\"pk-faq-answer\">Les tailles et les coupes disponibles d\u00e9pendront de chaque mod\u00e8le. Un guide des tailles sera affich\u00e9 sur les fiches produits concern\u00e9es.<\/div><\/details><details><summary><span>03<\/span><strong>O\u00f9 puis-je conna\u00eetre les d\u00e9lais de livraison ?<\/strong><i>\uff0b<\/i><\/summary><div class=\"pk-faq-answer\">Les d\u00e9lais, modes de livraison et tarifs applicables seront pr\u00e9cis\u00e9s avant la validation de la commande. Ils peuvent varier selon la destination et le produit.<\/div><\/details><details><summary><span>04<\/span><strong>Comment contacter PROVOK ?<\/strong><i>\uff0b<\/i><\/summary><div class=\"pk-faq-answer\">Utilise notre formulaire de contact. Nous r\u00e9pondrons \u00e0 ton message d\u00e8s que possible.<\/div><\/details><details><summary><span>05<\/span><strong>Comment fonctionnent les retours ?<\/strong><i>\uff0b<\/i><\/summary><div class=\"pk-faq-answer\">Les informations relatives aux retours et aux \u00e9ventuelles exceptions seront disponibles dans les conditions de vente au lancement. Tes droits l\u00e9gaux restent applicables.<\/div><\/details><div class=\"pk-faq-cta\"><h3>ENCORE UNE QUESTION ?<\/h3><a class=\"pk-button pk-button-light\" href=\"https:\/\/provok-factory.com\/en\/contactez-nous\/\">NOUS \u00c9CRIRE \u2197<\/a><\/div><\/div><\/section><footer class=\"pk-footer\"><div class=\"pk-wrap\"><div class=\"pk-footer-top\"><a href=\"https:\/\/provok-factory.com\/en\/\" class=\"pk-footer-logo\" aria-label=\"PROVOK Accueil\"><img decoding=\"async\" src=\"https:\/\/provok-factory.com\/wp-content\/plugins\/provok-atelier\/assets\/provok-footer-bug.webp\" alt=\"PROVOK\" width=\"175\" height=\"198\"><\/a><div class=\"pk-footer-links\"><a href=\"https:\/\/provok-factory.com\/en\/conditions-generales-de-vente\/\">CGV<\/a><a href=\"https:\/\/provok-factory.com\/en\/mentions-legales\/\">Mentions l\u00e9gales<\/a><a href=\"https:\/\/provok-factory.com\/en\/politique-de-confidentialite\/\">Politique de confidentialit\u00e9<\/a><\/div><a class=\"pk-footer-mail\" 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