{"id":28,"date":"2026-11-04T03:07:33","date_gmt":"2026-11-04T03:07:33","guid":{"rendered":"https:\/\/provok-factory.com\/questions-frequentes\/"},"modified":"2026-11-04T03:07:33","modified_gmt":"2026-11-04T03:07:33","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/provok-factory.com\/ro\/questions-frequentes\/","title":{"rendered":"\u00centreb\u0103ri frecvente"},"content":{"rendered":"<div class=\"provok-site\"><div class=\"pk-topline\"><div class=\"pk-topline-track\"><div class=\"pk-ann-set\"><span class=\"pk-ann-item pk-ann-rose\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>LIVRARE gratuita DE la 50\u20ac De CUMP\u0102RARE<\/b><i aria-hidden=\"true\"><\/i><\/span><span class=\"pk-ann-item pk-ann-white\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>NOUA COLECTIE<\/b><i aria-hidden=\"true\"><\/i><\/span><span class=\"pk-ann-item pk-ann-rose\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>EDITII LIMITATE<\/b><i aria-hidden=\"true\"><\/i><\/span><span class=\"pk-ann-item pk-ann-white\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>STREETWEAR ORIGINAL<\/b><i aria-hidden=\"true\"><\/i><\/span><\/div><div class=\"pk-ann-set\" aria-hidden=\"true\"><span class=\"pk-ann-item pk-ann-rose\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>LIVRARE gratuita DE la 50\u20ac De CUMP\u0102RARE<\/b><i aria-hidden=\"true\"><\/i><\/span><span class=\"pk-ann-item pk-ann-white\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>NOUA COLECTIE<\/b><i aria-hidden=\"true\"><\/i><\/span><span class=\"pk-ann-item pk-ann-rose\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>EDITII LIMITATE<\/b><i aria-hidden=\"true\"><\/i><\/span><span class=\"pk-ann-item pk-ann-white\"><svg class=\"pk-crown\" viewbox=\"0 0 30 25\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 7 10 14 15 3 20 14 27 7 24 21H6L3 7Z\" fill=\"#e9fc00\"\/><path d=\"M6 24H24\" stroke=\"#e9fc00\" stroke-width=\"2.2\"\/><\/svg><b>STREETWEAR ORIGINAL<\/b><i aria-hidden=\"true\"><\/i><\/span><\/div><\/div><\/div><header class=\"pk-header\"><div class=\"pk-wrap pk-headrow\"><a class=\"pk-logo\" href=\"https:\/\/provok-factory.com\/ro\/\" aria-label=\"PROVOCATA \u2014 Acas\u0103\"><img decoding=\"async\" class=\"pk-logo-img\" src=\"https:\/\/provok-factory.com\/wp-content\/plugins\/provok-atelier\/assets\/provok-logo-sharp.svg\" alt=\"PROVOCATA\" width=\"294\" height=\"130\"><\/a><nav class=\"pk-nav\" id=\"pk-primary-navigation\" aria-label=\"Navigarea Principal\u0103\"><a href=\"https:\/\/provok-factory.com\/ro\/\">Acas\u0103<\/a><a href=\"https:\/\/provok-factory.com\/ro\/boutique\/\">Magazin<\/a><a href=\"https:\/\/provok-factory.com\/ro\/collection\/\">Colectie<\/a><a href=\"https:\/\/provok-factory.com\/ro\/notre-univers\/\">Universul nostru<\/a><a href=\"https:\/\/provok-factory.com\/ro\/questions-frequentes\/\">FAQ<\/a><\/nav><div class=\"pk-header-actions\"><a class=\"pk-account\" href=\"https:\/\/provok-factory.com\/ro\/mon-compte\/\" aria-label=\"Contul meu\"><svg viewbox=\"0 0 28 28\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"14\" cy=\"8\" r=\"5\" stroke=\"currentColor\" stroke-width=\"2\" fill=\"none\"\/><path d=\"M4 25v-2c0-6 4-9 10-9s10 3 10 9v2H4\" stroke=\"currentColor\" stroke-width=\"2\" fill=\"none\"\/><\/svg><\/a><span class=\"pk-vertical-sep\" aria-hidden=\"true\"><\/span><a class=\"pk-cart\" href=\"https:\/\/provok-factory.com\/ro\/panier\/\" aria-label=\"Panier, 0 article(s)\"><svg class=\"pk-cart-icon\" viewbox=\"0 0 28 28\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M2.5 4.5h3.5l2.8 14.3h15.3l2.3-10.4H7.2M10.2 23.3a1.65 1.65 0 1 0 3.3 0 1.65 1.65 0 0 0-3.3 0Zm10.6 0a1.65 1.65 0 1 0 3.3 0 1.65 1.65 0 0 0-3.3 0Z\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" fill=\"none\"\/><\/svg><span class=\"pk-cart-count\">0<\/span><\/a><\/div><button class=\"pk-nav-toggle\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pk-primary-navigation\" aria-label=\"Afi\u0219a meniul\"><span><\/span><span><\/span><span><\/span><\/button><\/div><\/header><section class=\"pk-innerhero pk-sidehero\"><div class=\"pk-wrap pk-sidehero-grid\"><div class=\"pk-sidehero-copy\"><span class=\"pk-kicker\">R\u0102SPUNDEM \/ F\u0102R\u0102 OCOLI\u0218URI<\/span><h1>DE<br><em>\u00ceNTREB\u0102RI?<\/em><\/h1><p>Iat\u0103 r\u0103spunsurile la cele mai frecvente \u00eentreb\u0103ri.<\/p><\/div><div class=\"pk-sidehero-visual\"><img class=\"pk-sidehero-product\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/provok-factory.com\/wp-content\/plugins\/provok-atelier\/assets\/faq-hero.webp\" alt=\"DE \u00ceNTREB\u0102RI?\"><\/div><\/div><\/section><section class=\"pk-section\"><div class=\"pk-wrap pk-faq\"><details><summary><span>01<\/span><strong>C\u00e2nd va fi disponibil\u0103 colec\u021bia?<\/strong><i>\uff0b<\/i><\/summary><div class=\"pk-faq-answer\">Noile piese vor ap\u0103rea treptat \u00een magazin. Disponibilitatea men\u021bionat\u0103 pe fiecare fi\u0219\u0103 de produs este cea corect\u0103.<\/div><\/details><details><summary><span>02<\/span><strong>Ce m\u0103rimi vor fi disponibile?<\/strong><i>\uff0b<\/i><\/summary><div class=\"pk-faq-answer\">M\u0103rimile \u0219i croielile disponibile vor depinde de fiecare model. Un ghid de m\u0103rimi va fi afi\u0219at la produsele respective.<\/div><\/details><details><summary><span>03<\/span><strong>Unde pot afla termenele de livrare?<\/strong><i>\uff0b<\/i><\/summary><div class=\"pk-faq-answer\">Termenele, modalit\u0103\u021bile de livrare \u0219i tarifele aplicabile vor fi precizate \u00eenainte de confirmarea comenzii. Acestea pot varia \u00een func\u021bie de destina\u021bie \u0219i produs.<\/div><\/details><details><summary><span>04<\/span><strong>Cum pot contacta PROVOK?<\/strong><i>\uff0b<\/i><\/summary><div class=\"pk-faq-answer\">Folose\u0219te formularul nostru de contact. \u00ce\u021bi vom r\u0103spunde c\u00e2t de cur\u00e2nd posibil.<\/div><\/details><details><summary><span>05<\/span><strong>Cum func\u021bioneaz\u0103 retururile?<\/strong><i>\uff0b<\/i><\/summary><div class=\"pk-faq-answer\">Informa\u021biile despre retururi \u0219i eventualele excep\u021bii vor fi disponibile \u00een condi\u021biile de v\u00e2nzare la lansare. 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